We strive for 100% customer satisfaction.
In the unlikely event that you are not completely satisfied with your cigars, simply contact us within 14 days of receiving the product for an RMA (Return Merchandise Authorization) before returning the cigars to us. We will give you detailed return instructions according to your special case and country.
All returned packages must be authorized by WWW.CIGARSDELUXE.COM prior to shipment and the Customer must provide WWW.CIGARSDELUXE.COM with a tracking number immediately after sending the package (s).
Returns of cigars with original bands, cellophane sleeves, tubes or other 'individual' packaging still intact will only be accepted. Because taste is so personal, we will not accept returns of cigars that you simply do not like taste and have no quality issues.
At least 96% of the order must be returned in its original package.
We will send a replacement, issue a Credit Voucher or refund your money according to your preference as soon as we receive the defective products.